AI-POWERED SCHEDULING
Advocating for a Design System for a Billion Dollar Logisitics Company
ROLE
UX Designer
Duration
3 Weeks

Our client has operates with disparate application running each facility at each of their locations. After holding a workshop, our team found an area of opportunity.
Background
My team and I traveled on-site to hold 4 weeks worth of workshops to generate new ways of operating and tracking that operation for a billion dollar logistics company. We came away from that workshop with many insights to help drive a new vision.
Though, there was a common theme we heard so many times over: The suite of applications were simply not up to par according to nearly all attendees. We decided to user our expertise to pitch a new way of setting up these applications and tied them back to company goals from the workshop. Our goal was to pitch a unified system that would help to streamline operations, enhance user experience, improve the interface consistency and uncover other opportunities of improvement that aligned with objectives of the workshops.
My Role
In this exercise, I was working closely with a UX designer but mostly drove the UI design for these flows.
Lets take a quick trip back to our workshops and shed a bit more light on what we heard during that time.
4-week workshop and our pitch
Our team facilitated a four-week workshop series to help our client redefine their operating model and establish a forward-looking vision. We assembled a diverse group of global representatives to ensure balanced input across all business units. In total, we covered nine key topics.
Among these, System Standards and Requirements emerged as the most critical. Contextual inquiries revealed that the company’s systems were disparate, visually inconsistent, and unable to communicate effectively—a recurring pain point for stakeholders. These insights shaped the key objectives for our team and aligned closely with the focus on system standards and requirements.
Key Objectives
"Work as one"
Foster a unified structure and culture to break down silos and create a singular operation
Cross-training workers
Enable employees to work across facilities seamlessly, increasing workforce agility
Reduce manual tasks
Leverage digital efficiencies to minimize reliance on manual processes and data entry
Improved accountability for cargo
Enhance cargo tracking and documentation to reduce errors and overlooked issues
Proven ROI on efforts
Demonstrate measurable business impact to justify and align efforts with company goals
Real-Time Updates
Take advantage of technology to drive real-time data input instead of relying on delayed entry
Our Pitch
Our team decided to use time post workshop to show the impact of a unified system that leverages a design system. This effort would also include a restructuring of the information architecture. While all conceptual, this effort would prove that these key objectives would be addressed in various ways and contribute to the future vision of their systems.
Scoping
The first thing that I and my team mate had to do was to know what user flow was consistent across and three applications we were analyzing. We met with representatives that work closely with each system. From these meetings we found that receiving cargo into each system was a singular experience they all shared. While this action could happen on desktop, we knew that mobile would best the biggest area of opportunity to improve because we wanted to support the objective of gathering real-time updates and this was the best way to do so.
Once that was decided, we held walk throughs with each representative, captured the interfaces and laid out the user flows.
Component Audit
While my team mate was analyzing the flows and information architecture, I started on a simplified version of a component audit. I went through each system's interface and found some common components that were used across all three interfaces. From this analysis, I found that these components were used in various ways and had an extremely high amount of variance between all the systems. The following inefficiencies are some examples of what was found:
Buttons
Buttons had a high level of inconsistencies in styling which can create confusing for users when determining the hierarchy of actions that they need to perform
Input Fields
Input and text fields had the highest level of inconsistencies across all three systems making elements like forms have higher friction to complete.
Modals
Modals did not have a styled container creating an inconsistent experience when users encountered them. Additionally, modals are typically advised against in mobile breakpoints.
Icons
Icons appears to be from various different libraries throughout all interfaces
In the conclusion of my component audit, I identified 8+ components with 28+ variations across all the interfaces.
The resulting AI-powered scheduling app offers a seamless user experience, allowing individuals and businesses to effortlessly manage their schedules.
Intelligent Scheduling
AI algorithms analyze user preferences, availability, and priorities to generate optimized schedules.
Calendar Integration
Seamless integration with popular calendar platforms such as Google Calendar and Outlook, ensuring synchronized scheduling across devices.
Personalization
Customizable settings allow users to tailor scheduling preferences and priorities to their unique needs.
Here, the outcomes and achievements of the project are highlighted, including user feedback, adoption rates, and industry recognition.
Increased Efficiency
Users report significant time savings and improved productivity through optimized scheduling recommendations.
Positive User Feedback
High user satisfaction ratings and positive reviews highlight the app's intuitive interface and powerful AI capabilities.
Growing User Base
The app quickly gained traction among individuals and businesses worldwide, with a steady increase in user adoption and engagement.